Terms and Conditions

1. Definitions

  • Carrier: Refers to Transport SLD.

  • Customer: Refers to the individual or entity using the Carrier’s services.

  • Shipment: Refers to the goods or items transported by the Carrier on behalf of the Customer.

  • Declared Value: The value of the shipment as declared by the Customer at the time of booking the service.

  • Loss or Damage: Refers to any physical loss, theft, or damage to the shipment during transit.

2. Acceptance of Terms

By engaging the Carrier’s services, the Customer agrees to be bound by these Terms and Conditions.

The Carrier reserves the right to update these terms without prior notice. Continued use of the services after such updates constitutes acceptance of the modified terms.

3. Liability for Loss or Damage

3.1 Standard Legal Liability

  • The Carrier’s liability for loss or damage to a shipment is limited to $2 per pound of the total shipment weight.

  • This limitation applies regardless of the nature or value of the shipment, unless otherwise specified under these Terms.

3.2 Exceptions for Theft with Law Enforcement Report

  • In the event of theft, where law enforcement is involved, the $2/lbs does not apply, rather the declared value on the commercial invoice or proof of value from the customer.

    • For Cross-Border Shipments: The full declared value will be honored based on the Customer’s declaration at the time of booking. This includes shipments carried by SLD to partner carriers shipping to the US on our behalf.

    • For Domestic Shipments: The Carrier will honor the declared value only with proof of cost (e.g., receipt, invoice, or manufacturer documentation) provided by the Customer or the manufacturer.

3.3 Concealed Damage Policy

  • The Carrier will not be held responsible for concealed damage to shipments.

  • For a claim to be valid, the packaging must display visible damage, such as being ripped, broken, or otherwise visibly compromised.

  • In such cases, the consignee must sign the delivery receipt as “Subject to Inspection” and provide written proof of the visible damage.

  • The consignee has 24 hours from the time of delivery to notify the Carrier of the damage and provide proof (e.g., photographs of the damaged goods and packaging).

4. Shipper Load and Count Policy

  • All shipments transported by the Carrier are handled on a “Shipper Load and Count” basis.

  • The Customer is solely responsible for accurately loading and documenting the count of items or pallets onto the Carrier's vehicle.

  • The Carrier assumes responsibility only for the number of pallets or units as declared by the Customer at the time of loading.

  • Drivers will not be responsible for counting or verifying individual pieces. Any discrepancies between the Customer's count and the actual count must be resolved by the Customer before shipment.

5. Exclusions of Liability

The Carrier is not liable for:

  • Delays in delivery due to weather, natural disasters, labor disputes, or other events beyond the Carrier's control.

  • Damage caused by improper packaging, handling, or storage by the Customer.

  • Loss or damage to prohibited or restricted items as per the Carrier’s policies or applicable laws.

6. Declared Value and Proof of Cost

  • The Customer must declare the value of the shipment at the time of booking.

  • For domestic claims involving loss or damage, the Customer must provide valid proof of cost for reimbursement.

7. Claims and Filing Procedures

  • Claims for loss, damage, or theft must be filed within 90 days of delivery or the expected delivery date.

  • Supporting documentation, including the police report (in case of theft), proof of cost, and any other required evidence, must be submitted with the claim.

  • Claims without adequate documentation or filed after the time frame will not be processed.

8. Insurance Options

The Customer may purchase additional insurance coverage to exceed the standard liability limits.

This must be arranged before the shipment is tendered to the Carrier.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Québec, and any disputes arising from these terms will be resolved in the courts of Québec.

10. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

11. Customer Responsibilities

  • The Customer is responsible for ensuring proper packaging, accurate declaration of shipment weight and value, and compliance with all legal requirements for transport.

  • The Customer agrees to indemnify the Carrier for any liability arising from false declarations or violations of applicable laws.

12. Amendments

The Carrier reserves the right to amend these Terms and Conditions at its discretion.

Updates will be posted on the Carrier’s website, and it is the Customer’s responsibility to review them periodically.

13. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

  • Email: info@transportsld.com

  • Phone: (514) 360-6708

  • Address: 11920 Boul. Albert-Hudon, Montreal, QC H1G 3K7

By using the Carrier’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Effective Date: December 2023